CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! send us an email at elcaptinaoenterprises@gmail.com
FAQ
How do I track my order?
You can easily track your order by visiting the Order Tracking page on our website. Simply enter your order number and email address to view real-time updates on your shipment. You will also receive a confirmation email with a tracking link once your order has been shipped. If your order includes a tracking number, you can use it on the carrier’s website for more detailed updates. If you have any questions or need assistance, feel free to contact our customer support team.
What are your delivery options?
We offer a variety of delivery options to suit your needs. Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery within 1-2 business days. For those needing same-day delivery, we provide this service in select locations. International shipping is also available, with delivery times varying by destination. All orders come with tracking information, so you can monitor your shipment every step of the way. If you have special delivery instructions or need assistance choosing the best option, our customer support team is here to help.
Do you provide International delivery?
We proudly offer international delivery to customers worldwide. Shipping times and costs vary depending on the destination and selected shipping method. All international orders come with tracking information, so you can monitor your shipment every step of the way. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer. If you have any questions about international shipping, feel free to contact our customer support team for assistance.
What is your returns policy?
All sales are final, and we do not accept returns. Please ensure that you review your order carefully before completing your purchase. If you receive a damaged or incorrect item, please contact our customer support team within 5 days of delivery, and we will work with you to resolve the issue. If you have any questions about a product before purchasing, feel free to reach out—we’re happy to help!